• Security policy

    We take your online security very seriously and we've put in place a number of measures to help protect you and your investments. We monitor suspicious activity on the site and encourage you to ensure you're fully protected at all times when accessing your AXA Self Investor account.

    Protecting you from fraud

    We may contact you if we notice an unusual transaction on your account or if we require any additional information to manage your accounts.

    Logging in

    When you log in to your account we will always ask for your username, password and three letters from your memorable phrase.

    Locking your account

    If you make more than 5 failed attempts to log in, we will temporarily disable your online access to protect your account. If you've forgotten your security details, please follow the instructions on screen in order to unlock your account.

    Auto log out

    Once logged in to your account, the service will monitor your activity. After 15 minutes of inactivity you'll automatically be logged out and will need to log in again to continue using the service. This is to protect your account from misuse.

    Passwords and security questions

    Don't share your password or memorable phrase with anyone and don't write it down or store it on your computer. When selecting your password and memorable phrase choose something that would be difficult for someone else to guess. Choose a mix of questions when selecting your security questions that would be difficult for someone else to find out or guess all of the answers to.

    Logging out

    Always log out of your account when you finish using the service or when leaving a shared computer unattended for any time.

    Stay vigilant

    Ensure you keep your computer's anti-virus software and firewall settings updated regularly. We will never ask you for your password or security details, or send you emails asking you for these. If you receive a request for your details from anyone (even if they are using the AXA Self Investor name and logo and appear to be genuine), don't supply them. You can report any suspicious emails to us immediately by emailing us at phishing@axaselfinvestor.co.uk If you believe any aspect of your account security has been compromised, change your password and then contact us immediately.

    Get Safe Online

    Get Safe Online is a joint initiative between the UK Government, law enforcement agencies, leading businesses and the public sector. Their aim is to provide computer users and small businesses with free, independent, user-friendly advice that allows you to use the internet confidently, safely and securely. You should consider their advice and follow the recommendations given.

    Keep your details safe

    • Don't leave print outs from your account lying around. If you do not need a printout you should shred it or discard it in private once you no longer need it. You should also always ensure that you collect any printouts from public or shared printers.
    • Always log in and out properly. Always remember to log out from your account and close your web browser. Never leave your computer unattended while logged in.
    • When using a computer, particularly at work or in a public place, where possible you should clear the cache as the computer may store your information.