• Contact us


    Why not take a look at our frequently asked questions. Alternatively, contact our UK based customer support team by phone or by using our contact form.

    • Call us

      Contact our dedicated UK based Customer Support team

      Mon - Fri 9am - 6pm
      Saturday closed
      Sunday closed
      0800 1522 522
  • Submit a question

    Would you like us to contact you by email or phone?

    Tell us when is best to call you:

    On what day :

    Our dedicated team is available Mon-Fri 9am-6pm.

    We'll do our very best to contact you at your chosen date and time but there may be times when we're unable to do so.

    Please don't include any personal or account information in your message

  • How do I make a complaint?

    If you do wish to make a complaint, you can contact us by phone, contact form or by sending a letter to:

    Customer Support, AXA Self Investor, PO Box 6890, Basingstoke RG24 4SL.

    Details of our complaints process are available on request. If we're unable to resolve the issue to your satisfaction, you may have the right to refer your complaint to the Financial Ombudsman Service at the following address:
    The Financial Ombudsman Service, Exchange Tower, E14 9SR.

    Website: www.financial-ombudsman.org.uk

    Email: complaint.info@financial-ombudsman.org.uk

    Telephone: 0800 023 4567 or 0300 123 9123 (call rates may vary)